Read 15 Booking Terms and Conditions

All bookings are made subject to DDS T/A Crossbordertours.com terms below. It is your responsibility to ensure that you have read, understood, and agree both Terms & Conditions prior to booking.

Delays to Service:

No responsibility or liability whatsoever can be accepted by DDS T/A Crossbordertours.com for traffic congestion, road accidents, adverse weather conditions, force majeure events, or other matters outside its reasonable control which may cause delay. Both parties expressly recognize in transport such as coach hire that buses can be late as a normal cause of business without negligence on behalf of the coach hire company (typically due to previous customer delays, traffic, accidents, and mechanical problems).

If for any reason the driver has to re-route the journey due to traffic, adverse weather conditions, or any unforeseen reasons and cannot get the passengers to the destination on time, neither the driver nor DDS T/A Crossbordertours.com will be held liable for any loss incurred for e.g. missed flights, paying extra for alternative transport, missed events or lateness to meetings, etc.

Also, if the vehicle allocated to the journey has a mechanical issue prior to the journey or on the journey and we cannot find an alternative vehicle, DDS T/A Crossbordertours.com will not be held liable for any loss incurred and will not pay out any compensation under any circumstance; at management’s discretion, they may allow the deposit to be refunded.

Cancellation Policy & Refund Terms and Conditions:

All cancellations need to be emailed in writing. All deposits and payments are non-refundable for cancellations made by the customer 90 days before the departure date. If a booking is cancelled by the customer before 90 days a 50% refund will be issued. We understand plans change due to weather, cancelled events, and unfortunately ill health so we are always happy to transfer your deposit amount onto another booking in the future.

Customer Terms and Conditions:

Payments made by the customer are non-refundable on bookings cancelled by the Customer.

Coach Bookings Terms and Conditions:

All payments to be 28 days prior travel date stated before finalization of the booking process. If payment is not successfully completed 28 days prior to travel, we have the right to cancel your booking and your deposit is non-refundable. In emergency circumstances where vehicles have been taken off the road due to an accident or mechanical failure, we may use multiple smaller vehicles to conduct the journey.

Damages / Spillage Terms and Conditions:

Any damage/spillage caused by the passengers will be charged accordingly by the driver at a minimum rate of £50 this also includes soft drinks water wine spirits or any form of liquid. Any fines for misuse, damage, or spillages must be paid in cash to the driver. Drinking is not permitted unless it has been agreed prior to booking; also, it may be allowed at the driver’s discretion but only if the driver has agreed for passengers to do so.

Extra drop-offs / re-route / extra hours:

Any extra drop-offs which are not included in the initial booking will be charged at a minimum of £10-25 per drop at the driver’s discretion, any amount charged will have to be paid before continuation of the journey to CBT. If for any reason the customer requires extra stay by the driver, if the driver can accommodate their requirements, they must pay £75 per hour minimum charge and an hourly rate of £75 thereafter.

Vehicle Breakdown Terms and Conditions:

If for whatever reason we have a mechanical breakdown of a vehicle, we will be authorized to send a different vehicle type as agreed or multiple smaller vehicles to fulfil the journey. This allows us to deliver transportation to our customers through partnerships with external suppliers.

Responsibility of the Passenger:

Passengers are required to behave in a reasonable and responsible manner throughout the journey. Passengers are not permitted to cause any disturbance or annoyance to other passengers or the driver. Passengers must follow all instructions given by the driver.

Luggage Terms and Conditions:

Passengers are permitted to bring one piece of luggage and one piece of hand luggage on board. Any additional luggage must be declared at the time of booking and may incur an additional charge. The company is not liable for any loss or damage to luggage or personal belongings.

Payment Terms and Conditions:

Payments can be made via credit/debit card or bank transfer. Any charges associated with the chosen payment method will be borne by the customer.

Complaints Procedure:

Any complaints regarding the service provided should be emailed to the company within 7 days of the journey. The company will acknowledge receipt of the complaint within 7 days and will provide a full response within 28 days.

Privacy Terms and Conditions:

The personal data provided by the customer will be used for the purpose of processing the booking and providing the service. The personal data will not be shared with any third parties without the consent of the customer, except as required by law.

Governing Law and Jurisdiction:

These terms and conditions are governed by the laws of The United Kingdom and any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive authority of the courts of The United Kingdom.

Airport Pick-ups and Drop-offs:

For airport pick-ups and drop-offs, if the passenger’s inbound or outbound flight is delayed by more than 1 hour, they will be required to start a new booking with us. Any previous bookings for airport pick-ups and drop-offs will only be valid for the initially stated times.

We may share driver details and vehicle details for your journey in advance. Under our Terms & Conditions, you are forbidden to contact the company direct to pursue any services. All bookings must be done via DDS T/A Crossbordertours.com.